FREE SHIPPING IN INDIA
We deliver in India. We make use of Express Shipping services of the courier companies and Speed Post to help you get your order as soon as possible. Please note that the courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code.
Delivery under normal circumstances
We deliver orders within 5 business days. However, customized stitching orders can take 3-4 days more.
Delivery under unforeseen circumstances
Though we aim to deliver within the communicated timeframe, delivery may take longer due to unexpected events, such as Covid 19 related logistical problems. In the unlikely event the delivery time exceeds 20 business days, you may cancel your order.
Transit Risk
The in-transit risk is borne by Urban-Tribe. However, if the package is lost, stolen or damaged after being delivered or left at customer’s address, Urban-Tribe will not be responsible or liable in any way.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
In case, you have not received the product within 5 working days after receiving the tracking details from us, please do get in touch with us.
For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.
Time to Ship
In most cases, your order will be processed within 48 hours of your placing it. You can expect to receive your order, on average, within 5 -7 business days of placing the order under normal circumstances.
And in case there is a delay in Shipping?
If, for any reason, there is going to be a delay in, we will notify you by e-mail.
At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills or invoices of the order. Shipping address is the address where the customer wants to receive their shipment.
For more information, you can write us at contact.mslgroup@gmail.com